Youfit Reviews

NASTY COSTUMER SERVICE! They literally robbed me using the pandemic as an excuse. I hope they go bankrupt

My Youfit Facility went out of business during the early days of covid. Sad, but understandable. What surprised me was discovering that 3 months later they were still billing me. It turned out they had simply moved my membership to a location across town and failed to notify me. When I demanded cancellation, I was told i would have to drive across town and speak to a manager in person. I was unhappy but complied. When i got there i was told i couldnt speak to a manager, and that while they would shut down my account i would still be responsible for the money they charged me. I refused to pay, and since then I have received multiple calls from the Youfit corporate office demanding the money. In each of these calls they refuse to let me speak to a manager, and threaten to send me to collections.

Do not trust these scammers.

I came on here to give a personal account of some of the worse customer service. I've been attending my current youfit for over a year. Not one trainer has spoken to me. I really get the impression that they feel they are too good for me. Its so weird. They definitely dont encourage any kind of positive team atmosphere... this one older trainer I swear thinks I like her. I purposely look at her everytime to see when she will actually have some professionalism and courtesy of saying "hello"... not a single word except when I asked her a question n just replied quickly "idk"... I've been a member for 8 years. There usually 1 or 2 good apples out of all the rotten which makes it bearable. I have a really $#*!ty feeling being around this atmosphere now. They are probably all unhappy with that job idk

You Fit has used COVID-19 as an excuse for everything. 60% of their equipment at their Weston Location is either taped off, in disrepair, or has just disappeared. The are not following local SFL ordinances as far as masks and social distancing. There are Pilates places and local gyms that allow masks off now when working out and masks on when walking around. Not You Fit. When I inquired about reducing both my and my sons membership to the basic level since the facility is operating at a less than 40% efficiency I was told I had to pay $10 per membership to reduce my membership! Unbelievable. Great customer service. Then again this is the same company that asked members not to freeze memberships when their facility was CLOSED so that they could continue paying employees. Again. Unbelievable. That's a corporate responsibility, not a member responsibility. As I went to cancel today I had to pay $20 to cancel both my and my sons membership. Again. Ridiculous. Paid the fee and we joined another local gym within an hour. Be wary of You Fit. All the complaints you see on the Better Business Bureau website are there for good reason.

They stole money from my account because they force you to add an automatic payment so after that it was impossible to get the extra months they charged on my account because they refuse to answer my messages or emails. DO NOT RECOMMEND IT!

Youfit owe me $354 they have been constantly charging my account the annual fee any day of the month taking money out for no reason and that's not even including my overdraft fees

So things around the are begining to open up now but suddenly youfit wont allow bags on the floor.
Citing "cross contamination"...?

What terrible customer service representative I have had the displeasure of speaking with. I have supposedly canceled already, went in person signed the forms, and paid the stupid $10 fee. I get a call this morning that my account is past due, when I tell the lady no I already canceled she proceeds to say we'll figure it out you have a past due balance" when i reiterate i have already canceled and she should look into it she said it is not my job, it is not my membership, it is your membership and your name that has a past due balance. Absolutely terrible, just not worth joining this gym at all.

The staff at the clubs are great but that's is the only positive thing. The company is only focused on taking your money. Getting any of your money back( even when they bill you in error) is next to impossible. The clubs are run down. Clubs are too different from location to location... no consistency! They claim they have state of the art equipment but they have machines that i have personally used from 15 plus years ago. The bathrooms have carpeted benches that are so dirty and stained, cheap curtains from a dollar store( as i was told by the staff), holes in the wall or worse very poorly repaired holes that look terrible. They have raised their prices yet they never bring in new equipment nor repair broken down equipment in a reasonable amount of time. Multiple TV's around the gym that are not working. I can go on and on. Most of the people i have gotten to know over the years at Youft have migrated over to Planet Fitness... newer equipment, cleaner facilities, everything is available and working, and they're cheaper. Reminds me of what Youfit used to be years ago. Best of all, even the owner and founder of Youfit, Rick Berks left the company because of how the investors have have run this company... into the ground if you ask me. Again, stay away and go to a more honest, better run company like Planet Fitness

Stay away from this company! As soon as Covid-19 started I called them and asked them to freeze my membership. In July I was charged even though my membership was supposed to be frozen. I called them and was told I will receive a refund. I waited and waited just to found out that I was changed again. I called them again and was told that all charges were correct, so no refund for me. I was also told that in order to cancel my membership I had to come into the gym in person, which is what I did. Guess what... I was charged to cancel the membership! I thought to myself businesses are struggling, so I am going to give them a break. I was going to let all charges go even though the gym was closed the majority of the time therefore I did not use the facilities. Well, a couple of days ago, I noticed a new charge from them. I called them and was told that there was no cancellation from me in the system - yeah right! Thank God I have my cancellation receipt. I am over it! I am disputing all charges through my bank and that will be the end of my relationship with this dishonest company.

I have gone in, called, and emailed to get my refund for getting charged while closed. Then I canceled multiple times and im still getting charged! No one calls back but yet they are "so sorry" for the inconvenience! They are full of it!

I signed up with my girlfriend in March and was only able to use the gym 1 or 2 times before the Corona virus hit and the gym shut down. I find it very frustrating that in the middle of a pandemic I was forced to manually freeze my account because I was still being charged for a service that I could not use because it was unavailable due to quarantine.

I manually froze my account, but later found that my account was automatically unfrozen without my permission when my location reopened. I was never called and told that the location was open or that my account would be unfrozen. With the number of cases in Florida steadily rising after the quarantine ended I was not about to go back to the gym and I was appalled to find that my account had been unfrozen without me requesting so. A couple of weeks ago I went into my local youfit to cancel my subscription because there was a charge of $53 on my account even though I had not authorized the unfreezing of my account nor had I been to the gym. They told me I could not cancel my subscription because I had made it with a another person even though it was my bank account that was being charged. They told me to come back with the other person and they would cancel it for me.

I went back today to cancel my account because even though I had already expressed that I would be canceling my account and that I had not used your facilities at all since March I was charged a yearly subscription fee as well as a monthly subscription fee. This is outrageous and I demand a refund.

I refuse to pay over $100 for a service that I am unable to utilize due to a global pandemic which is out of my control.

I have called, emailed, tweeted, and facebook messaged Youfit corporate with no response. My local Youfit has told me they will not refund my money.